Please browse the frequently asked questions below for information about our policies and guest accommodations. If you have further questions, please contact us directly.
What is your reservation & payment policy?
A credit card deposit equal to the first night’s stay is required to hold a reservation. A debit or credit card payment is due in full at check in. Cash or check are also accepted for check in-costs, however a credit card is required to be on file in case of additional charges upon check-out.
Do you allow same day booking?
Due to the unique nature of our business and staffing limitations, we do not allow same day booking. This allows us to properly prepare for our guests. All reservations must be made by 7pm PST the day before your check in.
What is your cancellation policy?
Reservations cancelled more than 72 hours prior to check in will receive a full refund, minus a $25 change of reservation fee. Cancellations made less than 72 hours prior to check in will be charged for the first night’s stay. Reservations that are cancelled 48 hours or less may be charged the entirety of the reserved stay. For fastest service, please call us to cancel a reservation at 360-915-8039.
Can I change my reservation once I’ve booked?
A $25 fee will be charged if changing the dates of your reservation is necessary.
What time is check in and check out?
Check-in begins at 3:30pm. Guests may check-in anytime after 3:30pm. Check-out is at 11am.
Can I request a late check-out?
Late Check-Out can be requested upon availability with a $25 charge. If a late check out occurs without prior authorization, a $50 charge will be added to the final total of the reservation.
What is the check-out and key policy?
At the end of your stay, your key should be deposited on the front desk in the lobby before leaving. If your room key is lost, a $35 fee will be added to your reservation total for replacement.
What if I have dietary restrictions or food allergies?
We are happy to accommodate special dietary needs and have delicious options available for guests who are vegan, gluten-free, or have other unique needs. However, it is important we have advanced notice so we can plan accordingly. Please inform your innkeeper of any allergies or dietary restrictions at least 48 hours prior to your check-in date if possible. Also, please be advised that while we are happy to prepare your individual breakfast without certain ingredients, we are not an allergen-free kitchen and cook often with gluten, dairy, nuts, and other potential allergens.
What time is breakfast served?
Our breakfast service begins at 9am in the dining room of the main house. In order to provide a safe and comfortable dining experience for everyone, we have several seating areas available so guests may social distance and have their privacy while they dine. Alternatively, guests may opt to take their breakfast to their guest suite. A delicious packaged breakfast option can also be arranged, for mornings where you need to get up and go at earlier times.
Do guests have access to the kitchen facility?
Licensing does not permit guest access to the Kitchen facilities. A minifridge is available for guest usage in the main dining room. This fridge also contains water and creamer for guest use.
Is there parking available on site?
We have two options for guests staying with us. There are several reserved parking spaces, including an ADA accessible space, located directly behind the establishment that can be accessed via the 4th Avenue alley entrance. There is also street parking available in front of the main lodging house on Cushing street.
PLEASE NOTE: We are located in a fairly busy part of West Olympia, sandwiched between a residential neighborhood and a commercial shopping area. We are also within the West Central Park Neighborhood Center which includes several other retail spaces and a public-use park. All of these features garner a considerable amount of vehicle and foot traffic passing by. That being said, while we have not had any guests report car damage or tampering in all the years we’ve been in operation, we advise that any valuables be kept in your room and your car doors remained locked when lodging with us. We cannot be responsible for your vehicle or the possessions left inside it during your stay.
Can I bring my children?
Due to the nature of our business and liabilities associated with our facility, all guests staying with us must be 17 years of age or older with at least one guest per room over the age of 18.
Can I bring my pet?
ADA service animals are welcome with no additional fee. However, personal pets are limited to the Oak Cottage and subject to a $25 fee. Pets may not be left unattended in the room they are unless crated. We have a shady spot in the garden where your furry friends can be leashed while you enjoy the main house.
What is your visitor policy?
Daytime visitors are permitted. No overnight visitors are permitted. Only persons on the reservation are allowed overnight.
What measures are you currently taking to ensure safety from infectious diseases?
At the Marie Bed & Breakfast, we are committed to keeping both guests and staff safe and healthy. To do so, we always follow the recommendations of our local health authority regarding COVID-19 and other infectious diseases. Some of the measures we are currently taking include:
- Maintaining our high standards of cleanliness, sanitizing door handles and common areas frequently, and practicing proper social distancing.
- Providing contactless check-in for the majority of guests. We are also available when needed to provide in-person customer service.
- Masks are no longer required on site, but are still recommended in common areas when other guests are present.
- Tours are currently available by appointment only. Please call 360-915-8039 or email us at hello@mariebnb.com to make arrangements.
Do you have quiet hours?
Quiet times in the main house and the gardens are from 9:30pm – 7:00am as a guideline and courtesy to all guests.
What is your smoking policy?
Smoking and Vaping is not permitted on the property except in the North Garden outdoor seating. Please ask your innkeeper for a proper ashtray. Do not dispose of cigarette butts indoors.
What is your linen and biohazard policy?
The Marie uses high quality linens for guest comfort. If linens are stained or beyond repair in anyway, the full cost of the item will be added to the reservation total.
Accidents happen, if biohazardous materials get on linens or other surfaces, please contact staff as soon as possible. An Innkeeper will guide you to our biohazard clean up kits (located in the main lobby under the secretary desk) for you to begin the cleaning process. Staff will come as soon as possible to clean and replace any contaminated materials. Following this procedure helps ensure that all guests can have a sanitary experience and staff can clean up before any permanent damage can occur. A $75 “Biohazard Fee” will be added to the reservation total if biohazardous materials are not properly disposed of.
We also have a ‘green linen’ policy at The Marie. If you are staying multiple nights and would like to help us conserve resources by reusing your towels, simply hang them back up and we will know to let them be. If you’d like fresh towels, leave your used ones on the floor and we will bring you a fresh set. Sheets will be changed every other day for guests staying multiple days.
Is there WIFI or TV available?
Free WIFI is available for guests to use. Login instructions can be found in the lobby or the guide books located in each guest suite. There are no televisions available at the Marie. We do this to provide our guests with optimal relaxation and a more authentic experience. Our sitting room is stocked with local guides, books, games, and an antique Victrola. The house and gardens are full of inspiration, and Olympia has a plethora of charming places to visit and activities to experience. Ask an innkeeper for recommendations!