Please browse the frequently asked questions for information about our policies and guest accommodations. If you have further questions, please contact us directly.
What measures are you taking to ensure safety during the COVID-19 pandemic?
At the Marie Bed & Breakfast, we are committed to keeping both guests and staff safe and healthy while keeping our doors open for bookings. This has included some changes to how we do things around the inn.
- We have increased our already high standards of cleanliness, sanitizing door handles and common areas more frequently and practicing proper social distancing.
- We are now providing contactless check-in for all guests. However, we are also available, when needed, to provide in person customer service, wearing masks and gloves for your protection.
- We have switched for the time being to a more continental style breakfast service that can be timed/staggered or eaten in rooms when multiple guests are in house. For more information about breakfast service changes, please see the question below regarding breakfast times.
- Masks are required to be worn in common areas for both guests and staff at all times with the exception of while you are seated for dining at breakfast. Masks are not required in the privacy of your room or in outdoor common spaces.
- Tours are currently available by appointment only, call 360-915-8039, or email us at email@example.com to make arrangements.
What is your reservation & payment policy?
A credit card deposit equal to the first night’s stay is required to hold a reservation. A debit or credit card payment is due in full at check in. Cash or check are also accepted for check in costs.
What is your cancellation policy?
Reservations cancelled more than 72 hours prior to check in will receive a full refund, minus a $25 change of reservation fee. Cancellations made less than 72 hours prior to check in will be charged for the first night’s stay. Reservations that are cancelled 48 hours or less may be charged the entirety of the reserved stay.
Can I change my reservation once I’ve booked?
A $25 fee will be charged if changing the dates of your reservation is necessary.
What time is check in and check out?
Check in begins at 3:30pm. Check out is at 11:30am. Please note, due to COVID-19, we are currently practicing contactless check-ins for all guests. Further instructions to access your key will be provided on the day of check-in via phone and email.
Do you allow same day booking?
Due to the unique nature of our business and staffing limitations, we do not allow same day booking. This allows us to properly prepare for our guests. All reservations must be made by 7pm PST the day before your check in.
Can I request an early check in or late check out?
Although we do not encourage early check-ins or late check-outs, we understand that flexibility with timing is sometimes necessary. Please call or email the innkeepers to arrange.
What if I have dietary restrictions or food allergies?
Please inform the innkeepers of any allergies or dietary restrictions at least 48 hours prior to your check-in date if possible. We shop daily from our local vendors to serve you a fresh and delicious meal, and we are happy to cook to suit your needs. But it is important we have advanced notice so we can plan accordingly. Also, please be advised that while we are happy to prepare your individual breakfast without certain ingredients, we are not an allergen-free kitchen and cook often with gluten, dairy, nuts, and other potential allergens.
What time is breakfast served?
Traditionally, our breakfast service begins at 9am in the formal dining room. However, due to our commitment to providing a safe dining experience for everyone during COVID-19, we are encouraging guests to dine either in the breakfast nook or parlor of the main house. Alternatively, guests may opt for self-service, utilizing masks and gloves, and taking their breakfast to their guest suite. A delicious packaged breakfast option can also be arranged, for mornings where you need to get up and go at earlier times.
Is there parking available on site?
We have two options for guests staying with us. There are several reserved parking spaces, including an ADA accessible space, located directly behind the establishment that can be accessed via the 4th Avenue alley entrance. There is also street parking available in front of the main lodging house.
PLEASE NOTE: We are located in a fairly busy part of West Olympia, sandwiched between a residential neighborhood and a commercial shopping area. We are also within the West Central Park Neighborhood Center which includes several other retail spaces and a public-use park. All of these features garner a considerable amount of vehicle and foot traffic passing by. That being said, while we have not had any guests report car damage or tampering in the four years we’ve been in operation, we advise that any valuables be kept in your room and your car doors remained locked when lodging with us. We cannot be responsible for your vehicle or the possessions left inside it during your stay.
Can I bring my children?
Children age 12 and up are welcome in the Oak and Pine cottages while accompanied by a guardian 18 or older. The Walnut and Elm suites in our main house are restricted to guests 18 or older only.
Can I bring my pet?
Pets are welcome in the ADA accessible Oak Cottage. There is a non-refundable $25 pet fee. Pets may not be left unattended in the room, unless crated. We have a shady spot in the garden where your furry friends can be leashed while you enjoy the main house. ADA service animals are welcome in the lower level of the main house any time and do not require a pet fee.
Do you have quiet hours?
Quiet times in the main house and the gardens are from 9:30pm – 7:00am, as a guideline and courtesy to all guests.
What is your smoking policy?
Smoking, vaping, lighting candles and/or incense in either the main house or the cottages are prohibited. A smoking area with an ash tray is available in the north garden.
What is your linen and bedding refreshment policy?
We have a ‘green linen’ policy at The Marie. If you are staying multiple nights and would like to help us conserve resources by reusing your towels, simply hang them back up and we will know to let them be. If you’d like fresh towels, leave your used ones on the floor and we will bring you a fresh set. Sheets will be changed every other day for guests staying multiple days.
Is there WIFI or TV available?
WIFI is available in the lobby for guests to use. There are no televisions available at the Marie. This is to provide our guests with optimal relaxation and a more authentic experience. Our sitting room is stocked with local guides, books, games, and an antique Victrola. The house and gardens are full of inspiration, and Olympia has a plethora of charming places to visit and activities to experience. Ask an innkeeper for recommendations or visit our “Local Attractions” page for more ideas.